Support

Need help with MissionPay? We're here for donors, organisation admins, and anyone using the platform to give, sell, or manage events.

Contact us

Email support@missionpay.com.au and our team will get back to you within one business day. Please include your organisation name (if applicable) and as much detail as you can — screenshots help us resolve issues faster.

Common topics

Donations and giving

Questions about making a donation, updating a recurring gift, giving to a specific fund or campaign, or getting a receipt reissued — email support with your donation date and the organisation you gave to.

Tap to Pay on iPhone

If Tap to Pay isn't connecting, won't complete a transaction, or you're unsure how to enrol your device, email support with your organisation name and a description of what happened — including the device and iOS version if possible.

Account and organisation setup

For help creating an organisation account, connecting Stripe, inviting other admins, or getting your organisation approved on the platform, email support and we'll walk you through it.

Billing and receipts

For questions about platform fees, payout timing, or tax receipts, see our Terms of Service or email support directly.

Data and privacy

For questions about what data we collect or how to request deletion, see our Privacy Policy, or email support to make a request directly.

Interested in MissionPay for your organisation?

If you're not yet a MissionPay customer and want to see the platform in action, book a demo with our team at missionpaysolutions.com.au/book-demo.